Turbo Code

Cancellation and Refund Policy

At Turbo Code, we strive to ensure customer satisfaction with our products and services. Please review our Cancellation and Refund Policy to understand how we handle cancellations and refunds for your purchases.

1. Cancellation Policy

You may cancel your order or subscription under the following conditions:

  • Before Product Access: If you cancel your order before accessing the purchased product or service (e.g., before logging into a course or downloading materials), you may be eligible for a full refund.
  • Within 14 Days: You may cancel within 14 days of your purchase for a refund, provided you have not accessed or downloaded any part of the product.

How to Cancel

To cancel your purchase, please contact our support team at info@turbocode.io with your order details. We will review your request and respond within 3-5 business days.

2. Refund Policy

Refunds are issued under specific conditions, outlined below:

Eligibility for Refund

  • Digital Products: We do not offer refunds on digital products once they have been accessed or downloaded.
  • Course Subscriptions: If you are unsatisfied with your course and have not accessed more than 20% of the course material, you may request a refund within 14 days of purchase.
  • Service Fees: Service fees, including setup fees or consulting services, are non-refundable once the service has been initiated.

Non-Refundable Items

  • Access to materials after the 14-day cancellation window.
  • Any courses or digital products that have been significantly used or completed.

3. Refund Process

Once your refund request is approved:

  • Refunds will be processed to your original payment method.
  • It may take 5-10 business days for the refund to appear on your account, depending on your payment provider.

4. Exceptions to Refund Policy

Turbo Code reserves the right to deny refund requests under the following circumstances:

  • Abuse of the refund policy (e.g., repeated refunds, excessive use of the product before requesting a refund).
  • Violation of our Terms of Service or other policies.

5. Changes to This Policy

Turbo Code may update this Cancellation and Refund Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.

6. Contact Us

For any questions or concerns regarding cancellations or refunds, please reach out to our support team at: info@turbocode.io.